Accenture

THE WORK:​ 

Are you ready to kickstart your career in a dynamic and innovative environment? Join our Oracle team where you'll have the chance to make a real impact! As a Junior Technical Business Analyst, you will assist in analyzing business needs, learning the technology to be able to resolve tickets, and providing data-driven insights to enhance our Oracle applications. This role is ideal for recent graduates with a degree in Human Resources, Finance, or a related field who are eager to develop their skills in a collaborative environment.

Key Responsibilities:

·       Ticketing:  

o   Monitor and prioritize incoming support tickets.  

o   Collaborate with cross-functional teams to ensure timely resolution of issues.

o   Escalate complex tickets as necessary. 

·       Data Analysis:

o   Analyze ticket data to identify patterns, recurring issues, and propose areas of improvement, as appropriate, for discussions with client teams supported by experienced Accenture staff.

o   Prepare reports and dashboards to communicate findings to stakeholders.

·       Process Improvement:

o   Its critical to adhere to ticket management processes.

o   Work with stakeholders to recommend and implement process enhancements based on ticket analysis.

o   Assist in developing best practices for ticket management and resolution and propose process improvements (if any).

·       User Support:

o   Provide first-level support for users by addressing common issues and inquiries.

o   Document solutions and update knowledge base resources for future reference.

·       Stakeholder Collaboration:

o   Liaise with Oracle as vendor and other stakeholders to understand system functionalities and user needs.

o   Liaise with technical teams on issues that require and develop Oracle fix.

o   Gather and document user requirements for system enhancements or new features.

 Qualifications/About You:

·       Educational Requirements:

o   Bachelor’s Degree in HR or major in HR preferred (open to Finance / Economics / Accounting), or any related field.

·       Skills and Attributes:

o   A strong interest in technology with a focus on enhancing user experience and driving customer satisfaction through innovative solutions.

o   Proactive mindset, eager to take on challenges and learn from each experience.

o   Strong written and verbal communication skills, with the ability to present confidently to clients, both in person and virtually.

o   Adaptable and resilient, able to handle challenges and shifting priorities with ease.

Nice to Have:

·       Double degree in Business (HR, Finance) and Information Technology.

·       Familiarity with Oracle applications or related systems is a plus.

·       Passionate about improving customer experiences and committed to making a meaningful impact in the field.

Benefits of working at Accenture:

·       Learning & Development: Access to Oracle Learning & pathways for certification 

·       18 weeks paid parental leave

·       Long & short-term career break opportunities

·       Structured career development program

·       Local and international career opportunities.

·       Certified as a Family Inclusive Workplace™

·       Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

·       We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!