AirAsia

The Programme

Are you ready to kick-start your career in IT? 

Join us as a Desktop Support Intern and immerse yourself in a dynamic environment where every day brings new challenges and learning opportunities.  
 
You'll be at the forefront of ensuring seamless IT operations and support, making a real impact on our team's success. 
 
Key Responsibilities:

• Act as the primary point of contact for IT-related queries and daily operational support, becoming the linchpin of our tech ecosystem. 
• Take charge of incident tickets, ensuring timely escalations and resolutions, while maintaining our high standards and guidelines. 
• Efficiently manage and execute assigned tasks, showcasing your ability to handle responsibilities promptly and effectively. 
• Collaborate closely with internal teams and third-party vendors to ensure seamless IT service support and integration. 
• Assist in managing IT equipment storage, tagging, records, and deployment, gaining hands-on experience in inventory management.

What You'll Do:

• Get hands-on experience in the installation, configuration, and setup of IT equipment, preparing you for real-world tech challenges. 
• Provide technical support and guidance to end-users, enhancing their computing experience and resolving issues efficiently. 
• Play a crucial role in onboarding new staff and managing laptop deployments, ensuring a smooth transition for new team members. 
• Troubleshoot and support meeting room video conference systems, ensuring flawless communication across the organization. 
• Assist in managing documentation and ensuring all processes comply with policies and service level agreements (SLAs). 
• Gain experience in providing technical support across various offices within the AirAsia Group in Malaysia, expanding your professional network.

What You'll Gain:

• Dive into the world of IT support, working on real projects that make a difference. 
• Develop crucial technical and soft skills, from troubleshooting to effective communication. 
• Learn from experienced professionals who are passionate about your growth and success. 
• Build connections with industry experts and peers, opening doors to future opportunities.

Join us and be part of a team that values innovation, teamwork, and excellence.  
 
Apply now to start your journey in IT with us! 
 
About Us: 
 
AirAsia Berhad: Asia’s leading airline was established with the dream of making flying possible for everyone.  
 
Since 2001, AirAsia has swiftly broken travel norms around the globe and has risen to become the world’s best. Driven by the Dare to Dream spirit, we pride ourselves in being the region’s largest low-cost carrier, serving 25 countries and over 160 destinations.  
 
We're not confined by walls, except when we need to answer the call of nature, so all departments mingle every day.  
 
As we embrace new technology to become a digital airline, services like BIG Duty Free, BIG Pay, BIG Loyalty, Touristly, ROKKI and Xcite Inflight Entertainment will be an exciting evolution, placing us ahead of the game.  
 
Are you in? AirAsia is set to take low-cost flying to an all new high with our belief, "Now Everyone Can Fly.