AXA

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location-icon Hong Kong

Officer - Partnership & Direct Retail Business

What You Will Do

  • Handle customer inquiries from different incoming channels e.g. phone, email, digital media etc. timely and tactfully. 
  • Maintain good customer relationship and promote the company’s services. 
  • Provide customers with accurate product and policy service information. 
  • Manage and resolve customer complaints. 
  • Logging all customer queries in a clear and concise manner and adhering to internal SLAs for follow ups and response times. 
  • Assists supervisor to identify and implement improvement initiatives. 
  • Build and maintain good relationships and teamwork within the team.

Required Skills and Abilities

  • University graduates with 1 year of customer service experience, preferably in a call center environment; fresh graduates are also welcome. 
  • IIQE I and II insurance license preferred. 
  • Knowledge of General Insurance products preferred. 
  • Customer-oriented with passion, patience and caring attitude. 
  • Excellent interpersonal and communication skills. 
  • Proficient in written and spoken Putonghua and Chinese and Fluency in written and spoken English. 
  • Familiar with MS Word and Excel.

About Us: 
 
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 51 markets and serving 94 million customers worldwide. Our purpose is to act for human progress by protecting what matters.

As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance.

We are the largest General Insurance provider and a major Health and Employee Benefits provider. 

Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. 

At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. 

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