Genpact

The Programme 

Inviting applications for the role of Process Associate, Customer Care! 

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement.  

Active user of the Internet and online applications. 

What You Will Do 

• Respond to customer queries and customer concerns. 
• Provide support for data collection to enable Recovery of the account for end-user. 
• Maintain a deep understanding of client processes and policies. 
• Reproduce customer issues and escalate product bugs. 
• Provide excellent customer service to our customers. 
• Exhibit a capacity for critical thinking and analysis. 
• Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. 

Required Skills and Abilities 

Minimum Qualifications: 

• Graduate (Any Discipline). 
• Freshers are eligible. 

Preferred Qualifications: 

• Previous experience in a customer service role chat/email/voice. 
• Effective probing skills and analyzing / understanding skills. 
• Analytical skills with customer-centric approach. 
• Excellent proficiency with written English and with a neutral English accent. 
• You should be able to work on a flexible schedule (including weekend shifts). 

About Us: 

Genpact is a global professional services firm that makes business transformation real.  
Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale.  
We think with design, dream in digital, and solve problems with data and analytics.