Genpact

The Programme 

We are inviting applications for the role of Process Associate/Process Developer – Underwriting. 

In this role, you will be responsible for working on new business submission to validate availability of minimum required information in the document and segment the same to correct underwriting department with proper platform setup. 

What You Will Do

• Transaction processing according to standard work & SOP.   
• Prioritize transactions according to documented guidelines to meet SLA.  
• Plans and organizes tasks and work responsibilities to achieve objectives.  
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.  
• Assist with/perform other team tasks as required.  
• Accurately maintain and record data for production  
• Understand and apply LM’s Core Competencies.  
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required.  

Required Skills and Abilities 

Minimum Qualifications: 

• Any graduate (except technical, BE and LLB)  

Essential skills:   

• Good analytical and problem-solving skills.  
• Ability to communicate verbally and through emails with businesses.  
• Proven ability to build effective working relationships with clients & internal stakeholders.  
• Positive attitude with a focus on continuous process improvement and an open mind to change  
• BPO or Captive work experience.  
• Excellent Written and Verbal Communication skills.  
• Ability to facilitate and own resolution of discrepancies and disputes.  
• Ability to handle multiple priorities within strict time constraints.  
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies.  
• Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.   

Technical skills:   

• Excellent command and Excel tools from day-to-day operations delivery standpoint.  
• Well versed with MS Excel, MS Word  
• Good typing skill with high accuracy.   
• Type of Experience (Not mandate)  
• Property and casualty insurance (UA or underwriting assistant).  
• BPO work experience with another Genpact global client is a preference.   

About Us: 

Genpact is a global professional services firm that makes business transformation real.  

Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients.  

Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune

500 companies, we drive real-world transformation at scale.  

We think with design, dream in digital, and solve problems with data and analytics.