Kuehne + Nagel

The Programme

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.

Your Role:

You will be responsible for supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. 

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + 
  operational care centers (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + 
  pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in 
  decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer 
  requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in 
  case of challenges.
• To create review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives. 

Required Skills and Abilities

• Last year student in International Business/ Supply Chain/ Logistics, who can take full time internship for 12-months.
• Basic knowledge of International Freight Forwarding and import – export process.
• Willing to learn, have a can-do-attitude, responsible, detail-oriented, organized and customer-oriented.
• Good at communication, problem solving, time and job management skills.
• Good command of English. 

Good Reasons to Join:  

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to being the market leader.  

These attributes have placed us at the forefront of our industry and positioned us to continue increasing the scope of our customer solutions and services.  

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

About Us:

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity, and we are committed to diversity in our teams with regard to people with disabilities.  

We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.