NAB

• Experience exciting momentum with support from awesome leaders.
• Be rewarded and recognised for the value you bring.
• Permanent role based in our Docklands office.

In this phone based role, you will 

• Assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.
• Identify and resolve any customer issues with a high level of service and tailored solutions.
• Provide an exceptional customer service experience in a high-volume call environment.
• Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers.
• Input important data into our systems, generating relevant reports and maintaining records daily.
• Seek opportunities to provide feedback to drive efficiencies to current processes
• Actively participate in professional development, 1:1 performance management and coaching sessions with the Team Lead
• Expected to work a rotating shift pattern during the week

What you’ll bring...

• A passion for providing outstanding customer service.
• Must be able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation.
• Good administrative and technical ability.
• Ability to adhere to NAB’s Code of Conduct. 

A diverse and inclusive workplace works better for everyone.

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job.  To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.